Family Acupuncture is committed to protecting your privacy in line with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020, which sets specific rules for how health practitioners handle personal health information.

What information we collect

When you contact us or book an appointment, we may collect:

• Your name, phone number, and email address
• Details you provide through our website's contact form
• Booking and appointment information via our booking platform, Cliniko
• Health history, presenting concerns, and clinical notes taken during your consultations
• ACC claim details, where treatment is being claimed through ACC

How we use your information

We use your information to:

• Provide safe, appropriate acupuncture treatment
• Book, confirm, and manage your appointments
• Send appointment reminders by SMS or email
• Process ACC claims where applicable, including communicating with ACC and, where relevant, your referring GP, physiotherapist, or osteopath
• Respond to enquiries made through our website, phone, or email

How we store your information

Your booking and clinical information is stored securely through Cliniko, a dedicated practice management system with its own security safeguards. General enquiries sent via our website are received through our email provider. We take reasonable steps to keep your information secure and only retain it for as long as necessary, or as required by law.

Sharing your information

We don't sell or share your information for marketing purposes. We may share relevant information with ACC, or with another health practitioner involved in your care (such as your GP, physiotherapist, or osteopath), where this is necessary for your treatment or an ACC claim.

Your rights

Under the Privacy Act 2020, you have the right to ask what personal information we hold about you, and to request a correction if anything is inaccurate. If you'd like to make such a request, please get in touch using the details below.

Cookies and website use

Our website may use standard cookies or analytics tools to understand how visitors use the site. You can control cookies at any time through your browser settings.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact us

If you have any questions about this privacy policy or how your information is handled, please contact us at paul@familyacupuncture.co.nz or 021 154 1413.